Huisportaal.nl B.V. cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Huisportaal.nl B.V. accessed on it. The effective date for the validity of these terms is 18/01/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

Payment processors

Mollie

For handling (part of) the payments in our web shop we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymised) data with third parties. All the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie does not retain your data longer than permitted under the statutory time limits.

Reviews

Kiyoh

We collect reviews through Kiyoh's platform. If you leave a review via Kiyoh you are required to provide your name, place of residence and email address. Kiyoh shares these details with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to explain your review. In the event that we invite you to leave a review, we share your name and e-mail address with Kiyoh. They only use this data for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to use third parties for the purpose of providing the service, for this we have given permission to Kiyoh. All of the above safeguards regarding the protection of your personal data also apply to those parts of Kiyoh's service for which they engage third parties. Kiyoh retains your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer on the Kiyoh website.

Shipping and logistics

PostNL

If you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to make the deliveries. This requires us to share your name, address and place of residence details with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your details available to these parties.

Invoicing and bookkeeping

SnelStart

For our administration and bookkeeping we use the services of SnelStart. We share your name, address and residence details and details relating to your order. These details are used to administer sales invoices. For our administration and bookkeeping we use the services of SnelStart. We share your name, address and place of residence data and details relating to your order. This data is used to administer

sales invoices. Your personal data is sent and stored in a protected way. SnelStart is bound to secrecy and will treat your data confidentially. SnelStart will not use your personal data for other purposes than described above.

Renters Check

EDR

The moment you want to rent a property that is offered on our website, we provide your data to Economic Data Resources B.V. (EDR). EDR will give an opinion on your creditworthiness based on this data. EDR will use your data for research into your creditworthiness and contact details. If you wish to object or request information about EDR's use of your personal data, see: https://www.edrcreditservices.nl/privacy-statement/.

Purpose of data processing

General purpose of processing

We only use your data for the purpose of our services. That is, the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request at a later time - we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations

If the occasion arises, Huisportaal.nl B.V. may be obliged by law to share your data in connection with government fiscal or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.

Retention periods

We retain your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetting request. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your instructions.

Your rights

Under applicable Dutch and European legislation, you, as a data subject, have certain rights in relation to personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them.

In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the case of forgetting requests, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.

You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an inappropriate way.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data with an overview of the processors holding this data at the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data we process (or have processed) that relate to your person or can be traced back to you amended. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data have been adjusted.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

You have the right to object, in appropriate cases, to the processing of your personal data by or on behalf of Huisportaal.nl B.V.. If you object, we will immediately discontinue the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data which we process (or have processed) available to you and thereafter cease processing permanently.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

Cookies

Google Analytics

Our website places cookies from the US company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertising (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Change in privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact details

Huisportaal.nl B.V.
Vestdijk 180
5611 CZ Eindhoven
The Netherlands

T (085) 782-0000
E info@huisportaal.nl